Grievance officer
Last updated 28 September 2026 · Draft pending legal review
If you have a concern about how Blitho handles personal data, you can raise it with our Grievance Officer, as the Digital Personal Data Protection Act, 2023 provides.
Contact
Grievance Officer: Being appointed. Until then, grievances are handled by the founder.
Email: support@blitho.com, with “Grievance” in the subject
Response time: we acknowledge within 2 working days and reply in full within 7 days.
If you are a patient
Your clinic controls your medical record. For access, correction or deletion, please ask your clinic first. If you cannot get an answer from the clinic, write to us and we will help it respond.
What to include
- your name, and the phone number or email the data is linked to;
- the clinic involved, if you are a patient; and
- what you would like us to do.
We may ask you to confirm your identity before acting on a request.
If you are not satisfied
If our reply does not resolve your grievance, you can complain to the Data Protection Board of India. More on your rights is in our privacy policy.